Customer Service Representative (Hybrid) - Manufacturing
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Our client is a leading manufacturer in the manufacturing industry, committed to delivering high-quality products and exceptional customer service. With a strong focus on innovation and sustainability, they are dedicated to providing our clients with the best solutions in the industry.
Job Description:
As a Remote Customer Service Representative, you will play a crucial role in ensuring customers receive outstanding support and assistance. You will be responsible for addressing inquiries, resolving issues, and providing exceptional service to valued clients. This is an excellent opportunity to join a dynamic and growing team while working from the comfort of your own home.
Key Responsibilities:
- Customer Support: Provide timely and professional assistance to customers via phone, email, and chat channels, addressing inquiries, product-related questions, and concerns.
- Order Processing: Efficiently process customer orders, ensuring accuracy in product selection, pricing, and shipping information.
- Issue Resolution: Investigate and resolve customer complaints, product defects, and service issues, aiming to achieve a high level of customer satisfaction.
- Product Knowledge: Develop a deep understanding of our product catalog and manufacturing processes to offer comprehensive assistance and guidance to customers.
- Communication: Maintain clear and effective communication with customers, colleagues, and other departments to ensure a seamless customer experience.
- Documentation: Accurately record and maintain customer interaction records, orders, and other relevant information in our CRM system.
- Feedback: Relay customer feedback and suggestions to the appropriate teams to help improve products and services.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Team Collaboration: Collaborate with other customer service representatives and departments to resolve complex issues and share best practices.
- Remote Work: Maintain a dedicated and professional remote work environment, adhering to company policies and procedures.
Qualifications:
- Previous customer service experience, preferably in a manufacturing or industrial setting.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and remotely with minimal supervision.
- Detail-oriented and highly organized.
- Strong multitasking skills.
- Adaptability and a willingness to learn about our products and industry.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply!
619 Recruiting is an equal opportunity employer providing equal employment opportunities without regard to race, color, sex, religion, national origin, age, physical or mental disability, veteran status, or political affiliation.
Meet Your Recruiter
Sam Hale
Senior Recruiter: Manufacturing, Supply Chain, and Logistics
With over a decade of experience in the dynamic fields of Manufacturing and Logistics, her career has been dedicated to identifying and attracting top talent, ensuring that companies not only meet but exceed their operational goals. Samantha's expertise spans across talent acquisition, workforce planning, and strategic recruitment.
Throughout her career, Sam has successfully filled thousands of roles, from entry-level positions to executive leadership. Her ability to understand the unique demands of the manufacturing and logistics industries allows her to find the perfect match between candidates and employers. She is known for her strategic approach to recruitment, leveraging a blend of traditional methods and innovative techniques to source and engage high-caliber professionals.
Her passion for connecting people with opportunities is matched by her dedication to fostering inclusive and diverse workplaces. Samantha believes in the power of a strong team and works tirelessly to build organizations that thrive on collaboration, innovation, and excellence.
When she's not matching exceptional talent with leading companies, Samantha enjoys mentoring aspiring recruiters, attending industry conferences, and contributing to thought leadership in the HR community.