619 Recruiting
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Family Services Specialist
The Family Services Specialist’s primary role is to compassionately serve and communicate with our client's families nationwide with regards to transplant-related expenses in a collaborative team setting.
The successful candidate will possess traits enabling them to purposefully engage with families, keep meticulous financial records and multi-task in an often fast-paced environment.
RESPONSIBILITIES AS TEAM MEMBER:
JOB REQUIREMENTS:
LEVEL OF SUPERVISION AND RESPONSIBILITY:
DIFFICULTY OF WORK:
PERSONAL WORK RELATIONSHIPS:
Josh Monroe
Family Services Specialist (Non-Profit)
Job Description
Family Services Specialist
The Family Services Specialist’s primary role is to compassionately serve and communicate with our client's families nationwide with regards to transplant-related expenses in a collaborative team setting.
The successful candidate will possess traits enabling them to purposefully engage with families, keep meticulous financial records and multi-task in an often fast-paced environment.
RESPONSIBILITIES AS TEAM MEMBER:
- Interact with current and potential families thoughtfully and efficiently in written and oral formats concerning transplant-related expenses.
- Effectively anticipate and problem solve to meet the transplant financial needs of families.
- Review and process weekly grant payments for patient families with accounting software per organization guidelines.
- Provide training to families regarding submission of eligible transplant expenses.
- Assist in completion of tasks as they relate to the general operation of the office.
JOB REQUIREMENTS:
- Minimum of five to seven years of successful previous client relations and support experience in an office environment.
- Ability to communicate courteously and efficiently with telephone and email correspondence.
- Promptness and dependability essential within an 8am – 5pm, Monday - Friday office schedule.
- Ability to interact with the public and fellow employees in a tactful and courteous manner, presenting a professional image.
- Ability to multi-task and prioritize work to meet the needs of families and staff members.
- Working knowledge of word processing and spreadsheet software, with some general accounting knowledge preferred.
- Ability to type accurately with speed, use standard office equipment including personal computer, copier, typewriter, calculator, fax machine and telephone.
- Proficient knowledge of English grammar, spelling and punctuation as well as the ability to perform arithmetic calculations.
- Minimum of high school diploma with preference for post high school education / experience.
- Ability to edit standard office letters, documents and publications.
LEVEL OF SUPERVISION AND RESPONSIBILITY:
- Self-motivated ability to work well within the Family Services’ Team environment with minimal supervision required, reporting directly to department manager.
DIFFICULTY OF WORK:
- Perform duties in a modern office environment with no unusual physical demands. Work follows a routine full time office schedule (8am – 5pm) with extra hours required occasionally.
PERSONAL WORK RELATIONSHIPS:
- Maintains frequent contact with personnel, patients, board members and the general public for the purpose of giving and receiving assignments and information.
Meet Your Recruiter
Josh Monroe
CEO
Josh Monroe is a dynamic entrepreneur and business leader who has made a significant impact in the staffing and recruiting industry. As the Founder and CEO of 619 Recruiting, Josh has built a reputation for his expertise in sales, recruiting, leadership, and team building.
With a passion for entrepreneurship, Josh took a bold step and founded 619 Recruiting in 2019, just before the onset of the global COVID-19 pandemic. Despite the challenging times, Josh and his team persevered, pulling themselves up by the bootstraps and navigating through the tumultuous landscape with resilience and determination. Through his strategic vision and unwavering commitment, 619 Recruiting has established a solid foundation and has experienced impressive growth over the past five years.
One of Josh's key strengths is his focus on personal and professional development. He understands the importance of creating a culture that fosters continuous growth and learning, and he instills this mindset within his team. By merging a positive and inclusive work environment with a results-oriented approach, Josh has created a winning formula that has led to high levels of production and success.
Josh's leadership style is characterized by his ability to inspire and motivate others. He leads by example, setting the bar high and challenging his team to reach their full potential. His strong background in sales and recruiting has allowed him to build a team of top-performing professionals who share his passion for excellence and client satisfaction.
As a visionary leader, entrepreneur, and industry expert, Josh Monroe continues to drive the success of 619 Recruiting while positively impacting the staffing and recruiting industry. His dedication to building a thriving business, combined with his unwavering commitment to personal and professional development, makes him a respected figure in the business community.
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