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Field Service Manager

Jacksonville, FL 32226

Industry: Manufacturing Job Number: 03403-1 Priority: High

Job Description

Field Service Manager

Our client is a leading Manufacturing company dedicated to providing top-notch service and support to their clients. They are looking for a dynamic Field Service Manager to join their team and lead the field service operations.


The Field Service Manager is responsible for overseeing and managing the field service operations, ensuring high levels of customer satisfaction, and maintaining efficient and effective service delivery. This role involves coordinating with various teams, managing field service technicians, and developing strategies to improve service processes.


Key Responsibilities

  • Leadership & Management:
    • Lead, mentor, and manage a team of field service technicians to ensure high performance and professional growth.
    • Develop and implement training programs for new and existing technicians.
    • Conduct regular performance evaluations and provide constructive feedback.
  • Service Operations:
    • Oversee daily field service operations, ensuring timely and efficient service delivery.
    • Coordinate and schedule service calls, ensuring optimal allocation of resources.
    • Develop and implement standard operating procedures to enhance service quality.
  • Customer Relations:
    • Act as the primary point of contact for key clients, addressing any concerns and ensuring customer satisfaction.
    • Handle escalated customer issues and complaints, providing effective and timely resolutions.
    • Gather and analyze customer feedback to identify areas for improvement.
  • Technical Support:
    • Provide technical support and guidance to field service technicians as needed.
    • Stay updated on industry trends and advancements to ensure the team is knowledgeable and well-equipped.
    • Collaborate with the engineering and product development teams to address technical challenges.
  • Administrative Duties:
    • Monitor and manage the field service budget, ensuring cost-effective operations.
    • Prepare and present regular reports on service metrics, performance, and customer feedback.
    • Ensure compliance with company policies, safety regulations, and industry standards.

Qualifications

  • Education & Experience:
    • Bachelor s degree in Business Administration, Engineering, or a related field.
    • Minimum of 5+ years of experience in field service management or a similar role.
    • Proven experience in managing and leading a team.
  • Skills & Competencies:
    • Strong leadership and interpersonal skills.
    • Excellent organizational and time management abilities.
    • Exceptional problem-solving and decision-making skills.
    • Proficient in using field service management software and other relevant tools.
    • Ability to work under pressure and handle multiple tasks simultaneously.
  • Other Requirements:
    • Valid driver s license and willingness to travel as required.
    • Ability to work flexible hours, including weekends and holidays, if necessary.

Benefits

  • Competitive salary and performance-based bonuses
  • Health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Professional development and training opportunities

619 Recruiting is an equal opportunity employer.

Meet Your Recruiter

Sam Hale
Senior Recruiter: Manufacturing, Supply Chain, and Logistics

With over a decade of experience in the dynamic fields of Manufacturing and Logistics, her career has been dedicated to identifying and attracting top talent, ensuring that companies not only meet but exceed their operational goals. Samantha's expertise spans across talent acquisition, workforce planning, and strategic recruitment.

Throughout her career, Sam has successfully filled thousands of roles, from entry-level positions to executive leadership. Her ability to understand the unique demands of the manufacturing and logistics industries allows her to find the perfect match between candidates and employers. She is known for her strategic approach to recruitment, leveraging a blend of traditional methods and innovative techniques to source and engage high-caliber professionals.

Her passion for connecting people with opportunities is matched by her dedication to fostering inclusive and diverse workplaces. Samantha believes in the power of a strong team and works tirelessly to build organizations that thrive on collaboration, innovation, and excellence.

When she's not matching exceptional talent with leading companies, Samantha enjoys mentoring aspiring recruiters, attending industry conferences, and contributing to thought leadership in the HR community.

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