Parts Specialist

Our client is a leading Industrial Automation and Manufacturing company committed to delivering top-notch products and exceptional service to their customers. They are currently seeking a dedicated Inventory Customer Service Representative to join their team and contribute to continued success.

Job Summary: The Inventory Customer Service Representative will play a crucial role in managing customer inquiries related to inventory, ensuring accurate order fulfillment, and maintaining optimal stock levels. This role requires strong communication skills, attention to detail, and a customer-focused mindset. The ideal candidate will be proactive, organized, and able to handle a variety of tasks related to inventory management and customer service.

Key Responsibilities:

• Customer Interaction: Address customer inquiries regarding inventory availability, order status, and product information via phone, email, or chat. Provide timely and accurate responses to ensure high levels of customer satisfaction.
• Order Management: Process customer orders, returns, and exchanges. Monitor and track inventory levels to prevent stockouts and overstock situations. Ensure that all orders are fulfilled accurately and in a timely manner.
• Inventory Coordination: Collaborate with the inventory team to update stock records, manage backorders, and report discrepancies. Assist in reconciling inventory data between systems and physical counts.
• Problem Resolution: Handle customer complaints and issues related to inventory with professionalism. Investigate and resolve discrepancies, damaged goods, or other inventory-related concerns promptly.
• Reporting: Generate and analyze reports on inventory levels, order statuses, and customer feedback. Provide insights and recommendations for improving inventory management and customer service processes.
• Documentation: Maintain accurate records of customer interactions, orders, and inventory adjustments. Ensure all documentation complies with company policies and procedures.
• Process Improvement: Contribute to the development and implementation of inventory management and customer service procedures. Suggest improvements to enhance efficiency and customer experience.

Qualifications:

• Education: High school diploma or equivalent required; associate's or bachelor's degree in business, logistics, or a related field is a plus.
• Experience: Previous experience in customer service, inventory management, or a related role preferred. Familiarity with inventory management systems and CRM software is advantageous.
• Skills: Strong communication and interpersonal skills. Excellent organizational and problem-solving abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with inventory management software.
• Attributes: Detail-oriented with the ability to multitask and prioritize tasks effectively. Ability to work both independently and as part of a team. Demonstrates a positive attitude and a commitment to customer satisfaction.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

619 Recruiting is an equal opportunity employer.